(530) 671-6152

Short sale horror story...


Update: November 14, 2012 - Bank of America announced in April that they were streamlining their procedures in order to reduce the time for a short sale approval to 20 days. That deception is disgusting but is what we have come to expect from Bank of America. Just today, I closed an escrow in which I represented the buyer. We were in contract for 351 days.

Here is the short sale horror story that originally lead to the creation of this page;
January 2011: The buyers DID NOT want to do a short sale but were willing to try this one as it came back on the market on August 23, 2010 as an approved short sale. Bank of America took too long to process the previous short sale contract and the buyers in that transaction had moved on to another property by the time the bank's approval finally came. The thinking was that this would now be a simple short sale since we already had Bank of America's approval conditions. The new buyers (John and his wife) made an offer that netted the bank more than the previously approved sale. Additionally, they were not asking the seller to pay for any of their loan fees.

Here is a list of some of the players whose names you will see listed below;

Robin Robin Fox Listing agent with Solid Rock Realty
Lloyd Lloyd Leighton Buyer's agent with Lloyd Leighton Realtors
Caroline Caroline Macairan Short sale transaction coordinator with ReMax Gold - Natomas, hired by Robin Fox
Kathy Kathy Grossman Escrow officer with North State Title
Nadia Nadia Artero Loan officer with Wells Fargo Home Mortgage, buyers' lender
John   Buyer
Tim   Seller
BofA Bank of America Seller's lender
FNMA Fannie Mae Investor backing Bank of America's loan to the seller
Herger Wally Herger U.S. Representative Wally Herger

There were several times during the course of the escrow where the sale should have fallen apart. I will detail that at the bottom of the page. First, looking through this partial list of Emails (with a few phone calls included), you will get a sense of the effort and frustration that can go into a short sale.

Date Time From To
Topic:
August 24, 2010 9:08 Robin Lloyd
Preliminary Title report attached
August 24, 2010 9:11 Robin Kathy
Robin authorizes Kathy to release escrow information
August 24, 2010 16:54 Lloyd Robin
Lloyd sends the buyers' offer to Robin.
August 24, 2010 20:53 Robin Lloyd
Robin confirms that he has sent offer to seller for signature
August 25, 2010 20:01 Robin Caroline
Robin sends copy of signed contract
August 25, 2010 20:42 Lloyd Robin
Lloyd clarifies that the contract says the listing is supposed to be put into a pending status.
August 26, 2010 8:40 Caroline Robin
Which title company do you want to use?
August 26, 2010 20:59 Robin Lloyd
Robin says he will have listing put in a pending status
August 31, 2010 18:13 Robin Lloyd
Caroline updates that she initiated new sale on 8/27 but has been asked for a current MLS printout, front view of the home, buyers' pre-approval, updated hardship letter, 2 recent pay stubs, updated financial worksheet, 2 recent bank statements, 09 tax filing.
September 1, 2010 6:59 Lloyd Robin
Lloyd thanks Robin for his update of 8/31.
September 1, 2010 12:40 Robin Lloyd
Robin confirms he has sent offer, deposit, pre-qualification letter, 2 bank statements, hardship letter and updated letter, copy of current MLS. Seller is working on filling out financial info sheets
September 7, 2010 22:48 Robin Lloyd
Robin updating on contact between Caroline & Kathy re: buyer names and preparing a HUD-1
September 7, 2010 23:04 Robin Lloyd
Update from Caroline. She uploaded offer and supporting documents on 9/1. BofA rejected documents because the contract shows conventional financing but HUD shows VA financing and the HUD needs to list all buyers and not include an "et. al." notation.
September 14, 2010 12:55 Robin Lloyd
Update from Caroline. Supporting documents are being reviewed by BofA. When complete, the file is complete it will be turned over to a negotiator and the valuations stage will begin. BPO will be ordered.
September 15, 2010 2:43 Lloyd Robin
Lloyd thanks Robin for his update of 9/14.
September 21, 2010 10:08 Robin Lloyd
Update from Caroline. Need updated financial info and negotiator is asking for August pay stub.
September 22, 2010 9:59 Robin Lloyd
Robin confirms that financial info and pay stub was faxed to Caroline.
September 28, 2010 16:40 Robin Caroline
Robin asks Caroline for updated time line.
September 28, 2010 17:52 Lloyd Robin
Lloyd thanks Robin for sending a request for a time line to Caroline.
September 30, 2010 13:01 Robin Lloyd
Update from Caroline. BofA says sellers qualify for a HAFA short sale. Sellers are being solicited for HAFA. Seller should have rec'd a package with HAFA info. Sellers will have to decide if they want to proceed with the current short sale or start over with a HAFA short sale.
September 30, 2010 13:51 Lloyd Robin
Lloyd agrees with Caroline that going through HAFA will probably cause delays.
September 30, 2010 14:39 Robin Lloyd
Robin acknowledges receipt of Lloyd's Email re: HAFA
October 1, 2010 11:48 Robin Caroline
Robin informs Caroline that buyers are asking about HAFA. Robin tells Caroline that foreclosure began on 7/19/10
October 1, 2010 12:53 Lloyd Robin
Lloyd gives Robin the recording information for the Notice of Default.
October 1, 2010 13:51 Lloyd Robin
Lloyd sends Robin information on HAFA short sales.
October 1, 2010 19:44 Lloyd Robin
Lloyd informs Robin that the thought of delays by switching to HAFA is making the buyers nervous.
October 4, 2010 8:05 Robin Lloyd
Robin acknowledges receipt of Lloyd's Email of 10/1 re: HAFA
October 5, 2010 9:20 Robin Tim
Robin asks seller to let Caroline know how they want to proceed regarding the HAFA the short sale.
October 5, 2010 18:23 Lloyd Robin
Requests an update from Robin on what sellers have decided regarding the offer of a HAFA short sale.
October 6, 2010 13:30 Robin Caroline
Seller has not received HAFA package that BofA was supposed to have sent.
October 6, 2010 13:30 Robin Lloyd
Robin references other Email of 10/6/2010 @ 13:30
October 11, 2010 20:04 Lloyd Robin
Lloyd forwards a request for an update to Robin
October 11, 2010 20:50 Robin Caroline
Robin asks Caroline for an update.
October 12, 2010 11:14 Lloyd Robin
Lloyd let's Robin know that the seller is giving us one week to get an approval from BofA.
October 12, 2010 13:20 Robin Lloyd
Robin acknowledges Lloyd's Email of 10/12 @ 12:14 PM
October 12, 2010 13:27 Robin Caroline
Robin lets Caroline & Tim know that the buyer is giving one week to receive bank approval.
October 13, 2010 9:50 Robin Caroline
Robin says the seller was finally able to talk to someone at BofA. BofA tells the sellers they don't qualify for HAFA as the home is not owner occupied (something BofA has known for months and months).
October 18, 2010 13:10 Robin Lloyd
Robin & Lloyd discuss paying negotiator and miscellaneous fees. It includes an Email from Caroline dated 10/18 with a time stamp of 14:06 PM. BofA's preliminary short sale approval terms are included.
October 18, 2010 14:22 Lloyd Robin
Buyer is excited for short sale approval. Lloyd will get buyer deposit to title and will order the home inspection.
October 20, 2010 11:04 Robin Lloyd
Cynthia from Warren Real Estate has been asked to do a BPO.
October 20, 2010 11:42 Robin Caroline
Should we be worried about a BPO at this stage since the bank has already given us the terms of approval?
October 20, 2010 14:46 Caroline Robin
BPO only good for 90 days.
October 20, 2010 15:19 Caroline Lloyd
We accept terms of BofA approval.
October 20, 2010 17:12 Robin Caroline
Confirm pay of negotiator fee and apologizes for not notifying Caroline that everyone accepted the approval terms from BofA.
October 21, 2010 8:27 Caroline Robin
Sending referral fee agreement.
October 26, 2010 6:57 Lloyd Robin
Lloyd informs Robin that the Notice of Trustee sale has hit the paper and is scheduled for 11/17.
October 26, 2010 8:19 Robin Caroline
Robin asks Caroline to touch base with the bank on the foreclosure sale scheduled for 11/17.
October 26, 2010 12:54 Caroline Robin
Status update & comments about BPO request.
October 27, 2010 8:42 Kathy Robin
Copy to Lloyd saying the Notice of Sale hit the paper.
October 27, 2010 9:13 Robin Caroline
Robin asking Caroline if we need to be concerned about the foreclosure sale.
October 27, 2010 9:32 Lloyd Robin
Copies to Caroline & Kathy. It would be good if we can get a one or two week extension past BofA's deadline of 11/15 for closing the short sale.
October 27, 2010 10:41 Caroline Robin
Caroline to request a delay of the foreclosure sale set for November 17th.
October 27, 2010 11:00 Robin Caroline
Acknowledges Caroline will ask for a postponement of the foreclosure sale. It also asks the seller to sign the hardship letter and supply September and October bank statements and pay stubs.
October 27, 2010 11:23 Caroline Robin
Caroline needs items from seller by 10/29, has been successful getting postponements of Trustee sales.
October 29, 2010 16:58 Lloyd Robin
Send copy of buyers' $165K appraisal.
November 1, 2010 14:30 Lloyd Caroline
Inform Caroline and Robin that buyers wish to stick with the $179K purchase price. Also lays out a time line which indicates that we cannot close by the scheduled foreclosure sale date of 11/17.
November 1, 2010 21:07 Robin Lloyd
Tax questions from sellers
November 2, 2010 7:39 Robin Lloyd
Robin acknowledges Lloyd's Email of 11/2 regarding tax questions
November 2, 2010 17:02 Lloyd Robin
Lloyd advises Robin to have the sellers contact Kathy to learn more about tax forms Kathy sent to them.
November 3, 2010 8:24 Caroline Robin
BofA asks if 11/17 close is possible, Caroline submitted buyers' appraisal.
November 8, 2010 8:36 Caroline Robin
Short sale approval attached and says she is requesting an extension on foreclosure sale.
November 8, 2010 8:37 Caroline Robin
Referral agreement attached.
November 15, 2010 12:52 Robin Lloyd
Robin acknowledges Lloyd's Email of 11/15 regarding postponement of the foreclosure sale to 12/17. Also, Nadia is waiting for an underwriter response to the buyer's loan package.
November 19, 2010 17:28 Robin Nadia
Robin asks Nadia to send him page 8 of the contract in .pdf so that he can use DocuSign to sign it.
November 19, 2010 17:33 Lloyd Robin
Lloyd attaches page 8 of the contract.
November 19, 2010 17:37 Robin Lloyd
Robin acknowledges getting page 8 from Lloyd.
November 19, 2010 18:05 Robin Lloyd
Broker signature via DocuSign.
November 20, 2010 19:00 Caroline Lloyd
Caroline confirms she submitted copy of buyers' appraisal to BofA.
November 20, 2010 21:01 Robin Lloyd
Listing broker signature sent to Nadia.
November 21, 2010 21:05 Robin Lloyd
Listing broker signature sent to Nadia.
November 22, 2010 10:02 Robin Lloyd
Caroline declined the DocuSign envelope with listing broker signature
November 30, 2010 7:29 Caroline Robin
FNMA requests seller sign a $7,530 note for part of the deficiency.
November 30, 2010 7:54 Lloyd Caroline
Lloyd's response to BofA request for $7,530 note and suggests we propose a sale price of $172, 530 ($165,000 + $7,530).
November 30, 2010 9:12 Lloyd Caroline
Give Caroline phone number for BofA concierge.
November 30, 2010 10:49 Caroline Robin
Caroline is asking BofA why $7,530 is just now being requested
November 30, 2010 10:51 Caroline Lloyd
Caroline says concierge number is just the main short sale phone number
November 30, 2010 11:00 Lloyd Caroline
Acknowledge Caroline's 10:49, 1/30 Email regarding Caroline is trying to find out about investor response
November 30, 2010 16:21 Caroline Robin
BofA explains request for $7,530 note. Says investor sees available income for repayment of a portion of the deficiency.
November 30, 2010 17:35 Lloyd Caroline
If seller is unwilling to sign $7,530 note, then proceed with $172,530 proposal.
December 1, 2010 9:25 Robin Kathy
Robin confirmed that Kathy told him buyers' loan docs are in title. Also trying to figure out how to collect money for Caroline's fee.
December 1, 2010 9:38 Caroline Robin
Caroline says she will present Lloyd's scenario to BofA
December 1, 2010 9:48 Lloyd Caroline
Lloyd asks Caroline to hold off presenting his proposal to the bank.
December 1, 2010 10:13 Robin Caroline
Robin informs Caroline that Robin & Lloyd are splitting her fee. He also asks about getting a release of liability for seller if seller agrees to sign the $7,530 note.
December 1, 2010 10:18 Caroline Robin
Caroline will try to find out about release of liability
December 1, 2010 10:34 Kathy Robin
Kathy says she is missing some documents and bills.
December 1, 2010 10:43 Robin Kathy
Robin tells Kathy he doesn't think the seller ordered the NHD, pest report, septic report and home warranty. Robin also says any expenses the seller agreed to are subject to the bank paying for the items.
December 1, 2010 10:44 Kathy Robin
Kathy says BofA agreed to pay for the NHD.
December 1, 2010 10:47 Robin Kathy
Robin says he is pretty sure Lloyd ordered the NHD in response to Kathy's Email saying the bank authorized the NHD.
December 1, 2010 10:51 Robin Kathy
Robin sends Kathy his commission demand
December 1, 2010 20:53 Robin Lloyd
Robin sends NHD report for Lloyd's signature
December 5, 2010 20:27 Robin Lloyd
All parties have signed NHD
December 5, 2010 22:49 Robin Lloyd
Robin sends Lloyd an NHD report signed by the sellers.
December 8, 2010 16:48 Lloyd Caroline
Requests that Caroline inform BofA that buyer loan docs are expiring on 12/17.
December 13, 2010 15:23 Caroline Kathy
BofA says they are checking with FNMA for a response.
December 20, 2010 9:28 Caroline Kathy
BofA still waiting for investor response.
December 20, 2010 9:34 Lloyd Caroline
Tells Caroline that Nadia will pay for a 10 day interest rate lock and will extend loan docs.
December 29, 2010 9:42 Lloyd Caroline
Request contact information for investor.
December 29, 2010 13:43 Lloyd Herger
Write to Congressman Herger's office to see if they can assist in getting FNMA to act on the seller's request to be released from liability on the portion of the debt that they are not being asked to sign the note for.
December 30, 2010      
Lloyd leaves for 10 days on a vacation that was planned for over a year.
January 3, 2011 10:15 Caroline Lloyd
BofA negotiator informs Caroline of new approval and wants to know if it can close today. Ref 1/18/11, 8:21
January 3, 2011 10:28 BofA Caroline
BofA Emails revised short sale approval.
January 3, 2011 10:31 Caroline Kathy
Caroline sends revised BofA approval and says it needs to close ASAP because of the foreclosure.
January 3, 2011 11:47 Lloyd John
Lloyd informs John that we have bank approval. Ref 1/18/11, 8:22
January 3, 2011 11:59 Lloyd Caroline
Bank terms are acceptable to buyer. Ref 1/18/11, 8:21
January 3, 2011 18:07 Caroline Robin
Informing Robin that Kathy says Wells Fargo must fund tomorrow. Ref 1/18/11, 8:20
January 3, 2011 18:08 Lloyd Herger
Please pass correspondence to Fannie Mae. Ref 1/18/11, 8:20
January 3, 2011 18:16 Lloyd Robin
Asks Robin to Email price change addendum directly to buyers & let him know I will be out of touch most of the day tomorrow. Ref 1/18/11, 8:20
January 4, 2011 10:15    
Lloyd calls Robin for an update. Robin prepared a new addendum on 1/3/11 and Emailed it to the sellers. He sent them a text message and also tried to call them on 1/3/11. So far, he has been unable to make contact.
January 4, 2011 10:30    
Lloyd calls the buyer. Explains that the listing agent has been unable to contact seller to sign a price change addendum to $165K. Also explains that BofA's approval has put us in a "Catch 22" situation. We can't close at $165K unless buyer and seller can both sign the price change addendum and revised escrow instructions in time to get Wells Fargo approval of the price change. Can't close at $179K without BofA approval. Also explain that funds have to arrive by tomorrow morning as Kathy has said it must close tomorrow or it's going to the foreclosure sale. Buyer says he just wants to close it and will pay $179K if that is the way it works out.
January 4, 2011 10:57 Robin Lloyd
Request DocuSign signature. Ref 1/18/11, 8:19
January 4, 2011 11:17 Kathy Lloyd
Kathy received an addendum signed by buyers and sellers changing the price to $165K. Getting a new approval from BofA at $179K is not an option now. Ref 1/18/11, 8:19
January 4, 2011 11:52 Kathy John
Sends escrow instructions & asks for money. Ref 1/18/11, 8:19
January 4, 2011 13:36 Kathy Caroline
Update letting her know all parties approved the $165 Price. Ref 1/18/11, 8:18
January 4, 2011 16:00    
Call from Nadia saying funds will be wired first thing in the morning.
January 5, 2011 9:56 Kathy Lloyd
Escrow is closed!
January 5, 2011 18:29 Lloyd Nadia
Thanks for pulling off another miracle.
January 6, 2011 9:40 BofA Caroline
BofA rejects North State Title Company's HUD-1 Settlement Statement and does not accept North State's wire transfer of pay off funds.
January 6, 2011 9:41 Caroline Kathy
Caroline forwards the rejection Email from BofA
January 6, 2011 9:57 Lisa Caroline
Lisa from North State Title informs Caroline that BofA has not accepted the wired funds. She also sends Caroline the corrected documents.
January 6, 2011 10:08 Kathy BofA
Kathy requests BofA accept the wired funds and attaches a copy of the HUD-1 Settlement Statement.
January 6, 2011 19:43 Lloyd Kathy
Were we celebrating too soon? Ref: do_not_reply, 1/18 @ 8:17
January 8, 2011 21:34 Robin Lloyd
Robin asks Lloyd to sign referral fee agreement
January 9, 2011 21:33 Robin Lloyd
Robin asks Lloyd to sign referral fee agreement

Everyone believed that the short sale approval for this transaction would come quickly since Bank of America had just approved a short sale for the seller and a previous buyer. The buyers were expecting Bank of America approval would come in 30 days or less.

There were several points along the way when the transaction could easily have fallen apart.

September 21st
Bank of America requests additional pay stubs 27 days into the transaction. It is now obvious to the buyers that we are not going to have BofA approval within 30 days.
September 30th
Bank of America causes a two week delay when it notifies everyone that it is suspending the processing of the short sale application while it sends out a letter to the sellers inviting them to apply for a HAFA short sale. BofA does not send out the letter promptly. When the sellers finally receive the letter and call BofA for more details, they are told they don't qualify because they were not personally occupying the house. The fact that the sellers were not personally occupying the home was a fact that Bof A had known for months.
October 12th
Buyers are getting fed up waiting for Bank of America to provide information to the seller necessary for them to make a decision on switching to the HAFA short sale process. The buyers give the sellers one week to have approval from Bank of America or they will pull out of the transaction.
October 20th
We learn that Bank of America has asked Cynthia Warren to do an appraisal as part of the short sale. So, even though we received preliminary approval from Bank of America two days ago, we learn that their preliminary approval really means nothing since the bank is still trying to decide if the contract price of $179,000 is a fair price.
October 29th
On about this date, we learn that the buyers' lender's appraisal has come in $14,000 lower than the sale price. As a means of keeping the keeping the contract together and moving the process forward without further delays, the buyers decide to proceed with the sale at the $179,000 contract price and not ask Bank of America for a price reduction.
November 30th
22 Days after Bank of America gives us formal written approval of the short sale, the Bank indicates FNMA is changing the terms of the approval and is asking the seller to sign a $7,530 promissory note for part of the deficiency. California is a "one action state" meaning that if Bank of America forecloses on this loan, the seller will have no additional liability to Bank of America. The sellers could easily have backed out and let Bank of America foreclose thus relieving themselves of any further liability. Such an action would only have cost them about 10 additional points off of their credit score as compared to a short sale. Instead, the sellers agree to pay the additional $7,530 but ask that they be released from further liability.
January 1st
It's now been over one month since the seller asked to be released from liability for the deficiency over $7,530 and we still have not heard a response from FNMA. A new foreclosure date of January 7th has been set and is fast approaching. This should have been a simple request since this transaction will net at least $20,000 more than what Bank of America or FNMA can reasonably expect to net if the property goes to sale (the most recent appraisal is $14,000 less than the purchase price and the seller is willing to sign a note for an additional $7,530).
January 3rd
Bank of America and FNMA finally respond to the sellers request of December 1 asking to be released from liability. The response is that they are approving the short sale at a price of $165,000, are not asking the seller to sign the note for $7,530, are not releasing the seller from liability, are not willing to extend the foreclosure sale past January 7th and are giving us a deadline of January 6th to close escrow and deliver their sale proceeds to them. Kathy from North State Title informs us this means we have to close escrow by January 5th. North State's company policy prohibits closing on the day of the deadline given by the short sale lender for delivering sale proceeds to them. This policy is the result of potential problems with wire transfer of funds not getting to the short sale lender by the deadline date. This creates panic because the change in the approval terms means that the buyers (now in Texas) and sellers (living in Redding) will have to sign a contract addendum and revised escrow instructions by January 4th so that the buyers' lender can approve the new terms and fund the loan in time to close on the 5th.
January 4th
Real panic is setting in Tuesday morning as the sellers' agent has been unable to contact the sellers to get a contract addendum signed. We have to either get a new addendum and escrow instructions signed by the buyers and sellers or we have to get approval from Bank of America to close at the $179,000 price. All of this has to happen by early afternoon so that Wells Fargo can approve the final outcome and order funds for tomorrow. The buyers indicate they are willing to buy at the original $179,000 price if that's what it takes to close escrow.
January 6th
In the end, the sellers' agent was able to get in touch with the sellers, everyone did sign the new addendum and escrow instructions and Wells Fargo was able to get the buyers' loan funds to North State Title in time to close on January 5th. On January 6th, Bank of America initially refused to accept North State Title Company's wire transfer of pay off funds.

Facebook

What Clients Are Saying

quotes"I have nothing but great things to say about Lloyd and his wife, Tracy. They sold my home in four days and helped us get the home that we wanted. He followed up on all details above and beyond anything I expected. He has my highest recommendation.
- John

Contact

Lloyd Leighton Realtors

Address: 1212 Highland Avenue
Yuba City, CA 95991-6115

Phone: (530) 671-6152
Fax: (530) 671-3904

Cal BRE Lic. #00951505